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will close the Glendale facilit y in October in a move to consolidate its Valleyg operationsin Mesa. InPulse, established in 1995 in operates sales-focused call centers in Arizona. It is a subsidiaryy of Omaha, Neb.-based , a national customer service and callcenter firm. West Vice President David Pleiss confirmed theGlendale closure. He said impactec workers have been invited to apply for jobs at theMesa hub. Employeed at the Glendale office, which is near Bell Road and 51st were aware of thependinfg move. InPulse has 972 worker s in the Phoenix Its Mesa facility is near Main Street andGilbert Road. The companty reported the Glendale cuts to the Arizona Departmenyt ofEconomic Security.
Federal law requires companie with major layoffs or facility closures to notift theaffected communities. Phoenix -- with its lack of naturapl disasters and lower costs comparex withCalifornia -- is home to a number of majodr back-office and call center facilities operated by Bank of America, USAA, Americanm Express and others. The region faces competitiomn on the call center frontf from less expensive foreign markets andsmaller U.S. West Corp. has call center and other operations worldwide. U.S. locationxs include El Paso, Texas; Erie, Pa.; Las Vegas; Oklahoms City; Spokane, Wash.; and Stockton, Calif.
International centers are in India, the Philippines, Singapore, Switzerland and the United West Corp. reported second-quarter revenud of $520 million, up from $462 million a year earlier. InPulse Response Group: . West Corp.: .
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